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Playbooks that outlast any one person

Processes that don’t leave with the people who run them.

TeamGuider keeps your processes written, current and easy to follow, so holidays, departures and growth don’t stall the work.

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  • Free to start
  • Drafts and published versions
  • Editor and reader roles
Your team’s scattered knowledgeIllustrative
New employee onboardingPlaybook shared with HR · 9 SOPs
214documents, chats and notes found
AI SOP generatorPlaybooks by departmentTraining quizzesTemplates libraryDrafts and versionsShare linksPDF exportEditor and reader rolesProgress trackingAccess controlAI SOP generatorPlaybooks by departmentTraining quizzesTemplates libraryDrafts and versionsShare linksPDF exportEditor and reader rolesProgress trackingAccess control

The risk

When one person leaves, the process goes with them.

Most teams run on habits nobody wrote down. That works until someone is off sick, leaves, or the company outgrows what one person can remember. Playbooks turn those habits into something everyone can follow.

Without

  • Knowledge that lives in one inbox
  • Holiday cover that depends on a phone call
  • Onboarding that depends on who has time

With TeamGuider

  • Playbooks in one shared place
  • Clear owners and review dates
  • New hires trained with quizzes

How it works

Written once, kept current, read by everyone who needs it.

  1. 01

    Describe the task

    Type it in plain words, or start from a template in the library.

  2. 02

    Edit the AI draft

    An editable first draft gives you a starting point. Adjust anything that doesn’t match how you work.

  3. 03

    Share by role

    Send it to a department, a role or a person. Editors change it, readers follow it.

  4. 04

    Track and update

    Publish the version your team should follow, then keep it current. PRO adds advanced progress tracking and unlimited quiz questions.

What you get

A new starter. A clear first day.

Clear responsibilities, practical steps and a version your team can keep up to date.

Illustrative process · adapt to your company’s onboarding process

TeamGuiderSOP · People & culture
Version 1 · Oct 24
Prepare for a new starter’s first dayPublished
1Process owner
HR
People teamKeeps the onboarding process up to date and coordinates each new starter.
New employee onboarding
2Who does what
  • Confirm the essentialsShare the start date, role and manager with everyone involved.
  • Prepare the welcomeCoordinate equipment and access, plan the first day and assign a buddy.
3Steps to follow
  1. Confirm the new starter’s start date and manager.
  2. Arrange the equipment and access they need for their role.
  3. Prepare a simple first-day schedule.
  4. Assign a colleague to welcome them and answer questions.
  5. Check everything is ready before they arrive.
4Ready for day one
  • Equipment and access ready
  • First-day schedule prepared
  • Welcome buddy assigned
✓ Reviewed by the People teamOne clear process for everyone
  1. 1
    A clear owner

    Everyone knows who maintains the process and answers policy questions.

  2. 2
    Who does what

    Roles, not just names, so the right person follows the right step.

  3. 3
    Steps in order

    Short and numbered, each one a single action someone can check.

  4. 4
    A clear finish

    A short checklist makes it easy to see when everything is taken care of.

Who it’s for

Who keeps the company running when people change.

Ops teams

Stop answering the same process questions every week.

Example triggerA new client signs, but nobody knows who should send the brief or arrange the kickoff.Write it once and link it from your team’s chat.

Agencies

Give every client project the same delivery steps.

Example triggerA senior lead is off and the rush request has no written steps.Each playbook carries the steps, roles and review date.

Founders

Get the way you run things out of your head.

Example triggerYou have explained the same approval rule to five people.Turn it into an SOP once and share it by role.

HR & people ops

Onboard new hires with playbooks and quizzes.

Example triggerEvery new starter shadows someone for two weeks.A clear playbook and training checks help you see where support is needed.

Compare

A shared process beats another explanation.

Choose where your operating knowledge lives—and how much work it takes to keep it useful.

Swipe to compare all options →

Ways to document and maintain your team’s processes
What mattersIn someone’s headA folder of documentsTeamGuider
Cost and effortNo software feeTime spent explaining the same tasksYour existing toolsTime spent writing and maintaining documentsFree to start · PRO $99/monthYour team reviews drafts and keeps processes current
Getting a process writtenDepends on who is availableWrite and format it yourselfStart with an AI draft or a template
Finding the current versionAsk the person who knowsDepends on your folder and version rulesDrafts and published versions in one hub
Team access and learningExplain or demonstrate each taskManage access and training separatelyEditor and reader rolesPRO adds advanced tracking and unlimited quizzes

Software plans and the optional setup service are separate. Your team approves the processes it uses.

Built for real work

Here’s how we use TeamGuider.

We built TeamGuider to solve a problem we know firsthand: keeping processes, responsibilities and team knowledge organised as a business grows.

Clear roles & responsibilities

We document who does what, who owns each process, and how responsibilities are shared across our team.

One place for our playbooks

Our operational procedures and working instructions live in one structured knowledge base.

A documented sales process

Our sales team uses a documented SPICED sales process to guide discovery conversations and follow a consistent approach.

TeamGuider is a product by MIMAVA. We use it in our own business, too.

Software plans

Start small. Keep your knowledge as you grow.

Choose a workspace that fits your team.

Free

$0/month

5 members included

A working starting point for a small team.

  • Up to 10 departments
  • Up to 100 documents, quiz questions and history revisions
  • 1,000 AI words per day
  • 150 MB storage
  • One-time-code login
Start free
For growing teams

PRO

$99/month

25 members included

$4/month per additional member

  • Unlimited teams, departments and playbooks
  • Unlimited AI words, storage and history
  • Real-time collaboration
  • Unlimited quiz questions and advanced progress tracking
  • PDF export and external sharing
  • Custom branding and priority support
Get started with PRO

Enterprise

Let’s talk

For your brand and operating model

Discuss the scope and pricing that fit your organisation.

  • Fully branded portal
  • Your own domain
  • Reseller and client management options
  • Bulk licensing options
  • Company-specific AI training

Prices in USD. Enterprise pricing is agreed individually.

Optional · Done-with-you setup

Want a head start? We can build it with you.

A separate, one-time service to structure your departments and prepare the core playbook. Your team adds the internal details and approves the result.

Foundations

$1,295 one-time

For small teams and agencies starting from scratch.

  • Business intake and department structure
  • Document list and 10–15 key SOP outlines
  • Kickoff call and final walkthrough

3–5 days · 30 days of priority support

Full Playbook Build

$2,495–$3,495 one-time

For growing businesses building a complete operating playbook.

  • Everything in Foundations
  • 40–60 SOPs, policies, checklists and templates
  • Up to two revision rounds

7–10 days · 45 days of priority support

Enterprise Systemisation

$5,000–$10,000 one-time

For multiple teams, locations or brands.

  • Everything in Full Playbook Build
  • Advanced documentation and company-specific AI training
  • Team training and rollout support

10–20 days · 90 days of premium support

Talk to us

Tell us where your team needs a clearer process.

For Enterprise, setup help or plan questions, tell us what your team needs.

hello@mimava.com
Send enquiry

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FAQ

A few things you might be wondering.

From your first draft to a playbook the whole team can use.

What is TeamGuider?

TeamGuider is a shared workspace for SOPs, playbooks and operating knowledge. An SOP covers one task; a playbook brings related SOPs, policies and checklists together. Start with a task or template, review the AI draft and publish the version your team should follow.

Do we need technical skills?

No. Start with a plain-language task description or a template. AI prepares a draft; your team checks the steps and internal details, then decides when to publish. It does not publish processes automatically.

Can we start free and invite the team?

Yes. The Free plan includes 5 members, up to 10 departments and the document, AI and storage limits shown in the pricing section. You can move to a paid plan as your needs grow.

What does PRO add?

PRO is $99/month for 25 members, with $4/month for each additional member. It adds unlimited teams, departments, playbooks, AI words, storage and history, alongside advanced progress tracking, unlimited quiz questions, PDF export, external sharing, branding and priority support.

Who can edit and who can read?

Administrators manage the workspace and users. Editors create and update playbooks. Readers view published documents. These roles help you keep draft work separate from the guidance the team follows.

Can we train people and track progress?

TeamGuider supports quizzes and progress tracking to help you check understanding. PRO includes unlimited quiz questions and advanced progress tracking. A quiz supports your judgement; it does not replace a manager checking that someone can do the work.

Do we have to buy the setup service?

No. The software works on its own. Setup is a separate, one-time option: you complete a short business intake, we prepare the structure and drafts, and your team adds internal details and approves the result. Existing documents or notes can be incorporated.

How long does setup take?

The original service offers typical delivery of 3–5 days for Foundations, 7–10 days for Full Playbook Build and 10–20 days for Enterprise Systemisation. Scope and timing are agreed before work begins.

Can we export or share documents outside the team?

PRO includes PDF export, external page sharing and external department sharing. Check what a document contains and who should see it before sending it outside your workspace.

How is our information protected?

TeamGuider describes encryption, automated backups and role-based access controls. Use the right permissions for your team and keep account access secure. See the Privacy Policy for how personal information is handled.

Can we cancel?

You can cancel your account at any time through your account settings or by contacting support. Export anything you need before closing the account. Subscription and service terms are set out in our Terms of Service.

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